Privacy Policy
Last updated: March 1, 2024
1. Introduction
AIChatbot.US ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI chatbot platform and related services.
2. Information We Collect
We collect information in the following ways:
2.1 Information You Provide
- Account information (name, email, company)
- Payment information (processed securely by our payment providers)
- Chatbot configuration and training data
- Communications with our support team
2.2 Information Collected Automatically
- Usage data and analytics
- Device and browser information
- IP addresses and location data
- Cookies and similar tracking technologies
2.3 Chatbot Conversation Data
Conversations between your chatbots and end-users are stored to provide the service and improve AI performance. You maintain ownership of this data and can delete it at any time.
3. How We Use Your Information
We use collected information to:
- Provide and maintain our services
- Process transactions and send related information
- Improve and personalize user experience
- Train and improve our AI models
- Send promotional communications (with your consent)
- Detect and prevent fraud and abuse
- Comply with legal obligations
4. Data Sharing and Disclosure
We may share your information with:
- Service providers who assist in our operations
- Business partners with your consent
- Legal authorities when required by law
- Successors in case of a merger or acquisition
We do not sell your personal information to third parties.
5. Data Security
We implement industry-standard security measures including encryption, access controls, and regular security audits. We are SOC 2 Type II certified and GDPR compliant.
6. Data Retention
We retain your data for as long as your account is active or as needed to provide services. You can request deletion of your data at any time through your account settings or by contacting our support team.
7. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Correct inaccurate data
- Delete your data
- Export your data
- Opt out of marketing communications
- Restrict processing of your data
8. Cookies
We use cookies and similar technologies to enhance your experience. You can control cookie settings through your browser. Some cookies are essential for the service to function properly.
9. International Transfers
Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers.
10. Children's Privacy
Our services are not intended for children under 16. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a notice on our website.
12. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: privacy@aichatbot.us
Address: San Francisco, CA, USA